Privacy Policy
This Privacy Policy explains how Reward Watches (operated by HETICLEX IMPEX) collects, uses, stores and protects your personal information when you visit or make a purchase from our website. By accessing our site, you agree to the practices described below.
1. Information We Collect
We collect information to provide a smooth shopping experience and improve our services. This includes:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Order Information: Products purchased, payment method, transaction details.
- Payment Data: Collected securely by third-party payment processors like Razorpay (we do not store full card/UPI details).
- Usage Data: IP address, device type, browser, pages visited and session duration.
- Cookies: To improve user experience, remember preferences and analyze site performance.
2. How We Use Your Information
We use collected data for the following purposes:
- To process and deliver your orders.
- To send order updates, tracking details and customer service communication.
- To detect and prevent fraud or unauthorized activities.
- To improve our website, services and product offerings.
- To send promotional messages, newsletters or offers (only if you opt-in).
3. Sharing of Information
We do not sell or trade your personal information. We may share data only with trusted partners as necessary:
- Courier & Logistics companies to deliver your order.
- Payment gateways (Razorpay, etc.) to process secure transactions.
- Customer service platforms for support communication.
- Analytics tools to understand website performance.
All partners follow strict data privacy and security standards.
4. Payment Security (Razorpay Standard)
All online payments are processed by Razorpay, using industry-grade encryption and security protocols. We do not store your full card numbers, CVV, UPI ID or net banking credentials.
Your financial information is handled directly by the payment gateway in compliance with RBI and PCI-DSS guidelines.
5. Cookies & Tracking Technologies
We use cookies to:
- Remember your login and shopping cart.
- Improve website speed and personalization.
- Analyze how visitors use our website.
You can disable cookies in your browser settings, but some features may not work as intended.
6. Data Retention
We retain your information only as long as necessary for:
- Order fulfillment
- Legal and tax compliance
- Customer service and warranty support
You may request deletion of your data, subject to legal limitations.
7. Your Rights
You may request:
- Access to your stored information
- Correction of inaccurate data
- Deletion of personal data (unless required for legal reasons)
- Opt-out from marketing communications
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.
9. Protection of Your Information
We use secure servers, encryption, access controls and monitoring tools to safeguard your data. However, no online platform can guarantee 100% security. You agree to use the site at your own risk.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our website constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or wish to request access/delete your data, please contact us through our website’s contact page.