Terms of Use & Terms and Conditions
Welcome to our official Reward Watches online store operated by HETICLEX IMPEX. By accessing, browsing, or purchasing from our website, you agree to the following Terms of Use and Terms & Conditions. These terms apply to all users of the site, including browsers, customers and merchants.
1. Acceptance of Terms
By using this website, placing an order or accessing any part of the site, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part, you must discontinue using our website immediately.
2. Eligibility
You must be at least 18 years old to make a purchase on our website. By placing an order, you represent that you are legally capable of entering into a binding contract.
3. Product Information & Accuracy
We strive to provide accurate product descriptions, specifications and images. However:
- Slight variations in color, design or texture may occur due to screen/device differences.
- Specifications may change without prior notice based on manufacturer updates.
- Images are for representation and may not always reflect actual scale or size.
Such variations are not considered defects.
4. Pricing & Availability
All prices displayed on the website are in Indian Rupees (INR). Prices, discounts and offers may change at any time without notice. Product availability is subject to stock.
If an order cannot be fulfilled due to stock issues or pricing errors, we reserve the right to cancel or refund the order.
5. Orders & Payment
Once an order is placed, you will receive an automated confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel orders for reasons such as:
- Payment failure or incomplete transaction
- Suspected fraudulent activity
- Incorrect billing/shipping information
- Product unavailability
Payment methods accepted include UPI, Cards, Net Banking, Wallets, Bank Transfer and COD (where applicable).
6. Shipping & Delivery
Shipping timelines displayed on the website are estimates provided by courier partners. Actual delivery may vary due to courier delays, weather, strikes, regional disruptions or remote location access.
Once a parcel is handed over to the courier, delivery responsibility lies with the logistics partner. Tracking information will be shared when available.
7. Return & Refund Policy
Our standard return window is 7 days from the date of delivery. Returns are only accepted under the conditions mentioned in our Return & Refund Policy. Please review the complete policy before initiating a return.
Physical damage after delivery is not eligible for return or refund. All returns undergo a quality inspection before approval.
8. Warranty
Unless stated, our watches come with manufacturer standard warranty (if applicable) covering manufacturing defects only. Warranty does not cover:
- Physical damage, accidental breakage or wear & tear
- Water damage due to misuse
- Damage due to improper handling or modification
9. Limitation of Liability
HETICLEX IMPEX shall not be liable for any indirect, incidental or consequential damages arising from product use, delayed delivery, courier issues, or technical errors on the website.
Our maximum liability is limited to the amount you paid for the product.
10. User Responsibilities
By using this website, you agree that:
- You will not misuse the website or attempt unauthorized access.
- Information provided during checkout is accurate and complete.
- You will not engage in fraudulent return or payment activity.
11. Intellectual Property
All logos, images, product descriptions and content on this site are the property of their respective owners. Unauthorized copying or reproduction is prohibited.
12. Privacy Policy
Your information is collected and used in accordance with our Privacy Policy. By using our website, you consent to our data practices.
13. Governing Law & Dispute Resolution
All terms are governed by the laws of India. Any dispute will be under exclusive jurisdiction of Surat, Gujarat courts only。
14. Modifications to Terms
We may update or modify these terms at any time. The latest version will always be available on this page. Continued use of our website indicates acceptance of updated terms。
15. Contact Information
For questions regarding Terms of Use or Terms & Conditions, please contact our support team via the website’s contact page。